FAQs: All Questions, A-Z

Items in bold are popular questions.

  1. Are there any other places I can look for information on my topic besides the databases and the online catalog?
  2. Are there any restrictions on materials that will be sent to me through ILL?
  3. Are there wireless sensors in the library so I can access the Internet with my laptop computer?
  4. Can ERAU clubs and organizations check out media equipment?
  5. Can I access the F:\ and the G:\ drives from the Hunt Library public computers?
  6. Can I get research help even if I do not attend Embry-Riddle?
  7. Can I order dissertations/theses through ILL?
  8. Can I request textbooks to be used during a semester from ILL?
  9. Can I use my colleague number and PIN to access the databases?
  10. Can the library help me locate the information I need to write my paper?
  11. Can Voyager help me find videos on my topic?
  12. Do I need a password or barcode number to search for books, videos, and other items in Voyager, the online catalog?
  13. Do I need a password to view my WDD documents?
  14. Do I need to locate a library that owns the material I need before I request it through ILL?
  15. Do we have bestseller titles in the Library?
  16. Do you have copies of all the textbooks on reserve?
  17. Does the library have software available for check out?
  18. How are ILL articles delivered to Daytona Beach patrons?
  19. How are ILL articles delivered to Worldwide patrons?
  20. How can I contact a reference librarian?
  21. How can I get a list of all videos in the library?
  22. How can I renew my library books online?
  23. How can I use the library's video editing stations?
  24. How do I access the Databases and Periodical Indexes?
  25. How do I donate materials to the library?
  26. How do I find an ERAU thesis using Voyager?
  27. How do I find course reserves?
  28. How do I find material on my topic?
  29. How do I find out what books the Hunt Library has?
  30. How do I get an ERNIE username and password so I can log into the Databases?
  31. How do I get my thesis bound?
  32. How do I get the full-text of the articles that I found in my database search?
  33. How do I know which database to use?
  34. How do I locate my colleague number?
  35. How do I recommend new materials for the library?
  36. How do I request an in-process item?
  37. How do I request books from the library?
  38. How do I search for videos?
  39. How does the Hunt Library determine what materials will be purchased?
  40. How does the ILL department find the materials?
  41. How far in advance can I request media equipment?
  42. How long may I keep each item?
  43. How long may I keep software?
  44. How long will it take for my WDD articles to get posted?
  45. How long will my WDD articles remain posted?
  46. How many books may I check out?
  47. How many software titles may I check out at one time?
  48. How much are overdue fines?
  49. How will I know when my ILL materials come in?
  50. How will I know when my ILL materials come in?
  51. I am having trouble searching the databases. I either pull up hundreds of citations or almost no citations at all. How can I improve my search?
  52. I am not current student, staff or faculty, but I am working with a current Embry-Riddle affiliate. Can I get access to your electronic databases, like ProQuest or Aerospace and High Technology Database?
  53. I can't get the Web Databases and Periodical Indexes to work. What should I do?
  54. I cannot find any GRPs in Voyager.
  55. I found a book in Voyager, but it has no call number. It says "Ask at the Reference Desk." What does this mean?
  56. I know I am typing in my email address and login for Web Document Delivery correctly, but I am getting an error message when I attempt to log in. Why can't I get logged in to view my documents?
  57. I use AOL or Compuserve to access the Internet, and I am having problems accessing some of the databases. What should I do?
  58. I use more than one email address. Will this be a problem for Web Document Delivery?
  59. May I check out periodicals?
  60. May I check out Reference materials?
  61. May I check out Special Collection materials?
  62. May I renew software?
  63. Voyager indicates that the Hunt Library owns the material I need, but I can't find it. What should I do?
  64. What are the book labels on the front of the book I received from ILL?
  65. What happens if I lose library material?
  66. What if I am submitting ILL requests for a faculty member?
  67. What if the library doesn't own the books I need?
  68. What is a call number?
  69. What is the 'needed by' date on the ILL form?
  70. What is the difference between Worldwide Reference services and Interlibrary Loan services?
  71. What is the overdue policy on ILL materials?
  72. What is Web Document Delivery?
  73. What sort of copyright rules do I need to follow regarding Electronic Reserves?
  74. What type of media equipment can be checked out?
  75. When I try to access ProQuest, I am asked for another username and password. Where do I get this information?
  76. When I try to access PsycINFO, I am asked for a username and password. What username and password should I use?
  77. When I try to access the AIAA Publications database, I am asked for a username and password. What should I do?
  78. When I try to log in to Aerospace and High Technology Database or National Technical Information Service (NTIS) all I get is a white page with a grey box. How do I log in to these databases?
  79. When I try to open PDF files I've gotten through Web Document Delivery, Adobe Acrobat opens, but I only get blank pages.
  80. When is the reference desk open?
  81. Where can I check out IT software?
  82. Where do I find a particular call number within the library?
  83. Where do I return ILL materials?
  84. Where is the ILL Request form?
  85. Who can check out media equipment?
  86. Who can check out software?
  87. Who can use the public computers near the Reference area?
  88. Why can't Worldwide patrons order books through Interlibrary Loan?
  89. Will the ILL Department fill in-house (Hunt Library-owned) requests?
  90. Will the Interlibrary Loan Department fill in-house (Hunt Library-owned) requests for Worldwide patrons?

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